Frequent Questions & Answers
JEWELRY
1. What grade is your jewelry?
All of our pieces are made of 316L stainless steel, 6Al-4V-Eli ASTM F-136 titanium, 14K solid gold, 9K solid gold, and other materials like silicone.
2. How do I care for my OUFER jewelry?
To care for your OUFER jewelry, wash it with mild soap and warm water to avoid irritating your piercings. Dry it with a clean towel immediately to prevent rust buildup.
3. What size plug gauge am I?
There is no universal sizing for plugs. We have provided plug measurements in both inches and millimeters to ensure you can measure yourself accurately.
SHIPPING
1. Where is OUFER located？
OUFER Body Jewelry is an international Fine & Contemporary Body Jewelry brand based in California. Our designs draw inspiration from everything in our surroundings, from household items to animals, fruits, and nature.
OUFER has online stores for the United States, the United Kingdom, Spain, France, Germany, and Italy, making it easy for customers worldwide to purchase OUFER Body Jewelry. So no matter where you are, you can buy OUFER Body Jewelry from our online store easily and quickly.
2. How long does it take for Oufer Body Jewelry to ship?
Orders are processed and shipped within 48 hours after receiving your order confirmation (excluding weekends and holidays).
The shipping delivery time depends on your country. In normal weather and shipping conditions, it typically takes around:
3-6 days for the United States.
8-12 days for the United Kingdom.
10-15 days for Canada.
Please read the Shipping Policy for more details.
3. How much is shipping?
Most orders are delivered within 2-7 days. Shipping costs are as follows:
Under $20: +$2.99 (economy shipping method) +$19.99 (express shipping method)
$20-$100: Free shipping (economy shipping method) +$19.99 (express shipping method)
Over $100: Free shipping (express shipping method) Delivery details will be provided in your confirmation email.
If you do not receive an order shipment notification and it has been more than 48 hours, please contact our customer service team for assistance via email: support@ouferbodyjewelry.com
4. What shipping carriers do you use?
The shipping carrier is vary depending on your country and local courier. The shipping carrier varies depending on your country and the local courier. For example, in the United States, orders are generally shipped via USPS, DHL, or UPS.
In the United Kingdom, the local Royal Mail is used.
5. How do I track my order?
Once your order ships, we will send you an email that includes the tracking number and tracking link for your specific shipper. You can check your order status there.
RETURNS
1. What is your return policy?
We will refund you only if you receive products with any quality problems.
2. How do I return an item?
Email us at support@ouferbodyjewelry.com anytime with the following information:
Order Number
Item to return
3. How will OUFER resolve my return?
We always strive to meet our customers' demands. Once we receive your package and confirm that it has not been used, we will process your refund within 24 hours.
4. I sent my return! How soon will it be processed?
We will refund you within 36 hours after receiving your package.
5. OUFER Return Policy regarding Defective or Incorrect Items
If you received a broken or defective item, please email Customer Service at support@ouferbodyjewelry.com. We will refund you or resend the items according to your preference.